Privacy Policy
Wild Tokyo Casino operates under a Curaçao gaming licence and collects personal information from Australian players. This policy sets out what data we hold, why we hold it, and what you can do about it. We do not hold a local Australian licence, so the Privacy Act 1988 does not bind us directly, but we follow its principles where practical because our players are Australian residents.
Who runs this site
The site wildtokyo.com is owned and operated by GBL Solutions N.V., a company incorporated under the laws of Curaçao. Our gaming services run on a Curaçao Gaming Control Board licence. We are the data controller for every account registered on the platform, which means the responsibility for how your information is handled sits with us.
What personal information we collect
Registration requires your full name, date of birth, residential address, email, phone number, and a chosen password. Age verification is not optional. Anyone under eighteen is refused access, and any deposits or winnings made by a minor are forfeited to the regulator.
Financial data comes next. We hold payment method details, transaction history, deposit and withdrawal records, and the card or wallet you used. Card numbers are stored in masked form only, with the middle six digits and CVV hidden from our staff.
Verification documents form the third layer. When you request a first withdrawal, or when our Risk Department flags an account for review, you upload a colour copy of your passport or driver licence, a utility bill no older than three months, and in some cases a selfie holding your ID. We may also request a video call for identity confirmation.
Technical data collects itself. Your IP address, device fingerprint, browser type, operating system, session times, and pages viewed are logged automatically for security, fraud prevention, and responsible gambling monitoring.
Why we collect it
We use your information to run your account, process deposits and withdrawals, verify your age and identity, meet anti-money-laundering obligations under Curaçao law, monitor for problem gambling, prevent fraud, and communicate with you about your account. Marketing messages are sent only if you have opted in, and you can withdraw that consent at any time.
Legal basis and Australian context
Curaçao data protection rules apply as the primary framework. Because we accept Australian residents, we apply Australian Privacy Principles as a practical benchmark for reasonable handling, storage, and disclosure of personal information. This does not mean we are regulated by the Office of the Australian Information Commissioner, and Australian players should understand that Wild Tokyo operates as an offshore interactive gambling service outside the National Consumer Protection Framework.
Sharing your information
We share data with payment processors to move money, with KYC providers to verify identity, with game studios and platform providers to deliver the games you play, and with our licensing authority when required. AUSTRAC has no direct oversight of Wild Tokyo, but suspicious transaction patterns may be reported to Curaçao authorities and to international AML bodies where obligations apply.
We do not sell your information. We do not pass it to marketing lists outside our own promotional communications.
How long we keep it
Account and transaction records are held for the duration of your account and for a further five years after closure, in line with AML retention requirements. Verification documents follow the same timeline. Marketing preferences are held until you opt out or your account is deleted. Dormant accounts follow the twelve-month rule set out in our general terms, after which the profile can be deleted entirely.
Your rights
You can request a copy of the personal information we hold about you. You can ask us to correct anything that is inaccurate. You can request deletion, though this may be limited where AML law requires us to retain records. You can withdraw marketing consent instantly through your account settings.
Requests are handled by email. We respond within thirty days.
Security
We use TLS encryption for all data in transit, encrypted storage for sensitive records, restricted internal access on a need-to-know basis, and two-factor authentication is available on every account. Two-factor authentication is not mandatory, but leaving it off is the single most common reason accounts get compromised.
Cookies
Cookies are covered in a separate document. In short, we use them for session management, analytics, fraud detection, and personalisation.
Complaints
If you believe we have mishandled your information, contact us at the address below. If our response does not resolve the issue, you can escalate to the Curaçao Gaming Control Board. Australian players may also contact the Office of the Australian Information Commissioner, though enforcement outcomes against offshore operators are limited in practice.
Changes to this policy
We update this document when law, licensing, or our internal processes change. The current version is always available on the site. Continued use of the platform after an update counts as acceptance of the revised terms.
Effective date: not specified | https://wildtokyo.com | [email protected]